Cooper House
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds32
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2019-09-27
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about finding their relatives content and engaged when they visit. The activity programme appears to play a big part in this — entertainment and structured activities help give shape to the days. People mention seeing residents who seem comfortable in their surroundings.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness72
- Activities & engagement68
- Food quality68
- Healthcare70
- Management & leadership74
- Resident happiness70
What inspectors found
Inspected 2019-09-27
Is this home safe?
Is the care effective?
The May 2025 inspection rated Cooper House as Good for effectiveness. This domain covers how well the home plans and delivers care, including training, care plans, healthcare access, and nutrition. The available published text does not include specific detail on how care plans are written or reviewed, what dementia training staff receive, or how the home works with GPs and other health professionals. A Good rating indicates that inspectors found practice met the standard at the time of inspection.Is this home caring?
The May 2025 inspection rated Cooper House as Good for caring. This domain covers how staff treat the people who live there, including warmth, dignity, respect, and support for independence. The available published text does not include specific inspector observations about how staff spoke to residents, whether people were addressed by preferred names, or how privacy was maintained during personal care. A Good rating in this domain means inspectors were satisfied that care was delivered with kindness and respect at the time of the visit.Is the home responsive?
The May 2025 inspection rated Cooper House as Good for responsiveness. This domain covers how well the home tailors care and activities to individual needs, including engagement, meaningful occupation, and end-of-life planning. The available published text does not include specific detail on the activities programme, how the home supports people who cannot join group activities, or how end-of-life care is planned. A Good rating indicates inspectors found the home was meeting this standard at the time of the visit.Is the home well-led?
The May 2025 inspection rated Cooper House as Good for well-led. A registered manager, Mrs Shirley Ann Hearst, is named and in post, with Dr Davie Vive Kananda as the nominated individual for the provider, Leicestershire County Care Limited. The available published text does not include specific detail on the manager's tenure, how the home handles complaints, whether staff feel able to raise concerns, or how the home uses quality audits to improve practice. A Good rating in this domain indicates inspectors found leadership and governance were satisfactory at the time of the inspection.
Source: CQC inspection report →
What the evidence base says
Cooper House supports people with dementia, mental health conditions, physical disabilities and sensory impairments. They care for both younger adults and those over 65. For those considering dementia care, the structured activity programme and consistent routines may help residents feel more settled. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Cooper House scored 74 out of 100. Every domain was rated Good at the May 2025 inspection, but the published report text provided here contains very limited specific detail, so most scores reflect confirmed Good ratings rather than rich inspector observations or resident testimony.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families talk about finding their relatives content and engaged when they visit. The activity programme appears to play a big part in this — entertainment and structured activities help give shape to the days. People mention seeing residents who seem comfortable in their surroundings.
What inspectors have recorded
Most interactions between staff and residents come across as warm and friendly, with carers who seem approachable. However, one family did raise concerns about witnessing uncomfortable staff dynamics that affected their confidence in visiting. It's worth asking about staff supervision and team culture when you visit.
How it sits against good practice
If you're weighing up options for someone who needs that bit of extra support to find their feet, Cooper House might be worth exploring.
Worth a visit
Cooper House, on Pasley Road in Leicester, was rated Good across all five domains at its most recent inspection in May 2025, with the report published in August 2025. The home is registered to care for up to 32 people and has specialisms covering dementia, mental health conditions, physical disabilities, and sensory impairments. A registered manager, Mrs Shirley Ann Hearst, is named and in post, which is a positive governance indicator. The stable Good rating across every domain is a reassuring starting point for any family beginning their search. The main limitation of this report is that the published inspection text available here is brief and does not include specific inspector observations, resident testimony, or family quotes. That means the Good ratings cannot yet be backed by the kind of detail that would give you real confidence. Before making a decision, visit Cooper House in person: ask to see last week's actual staffing rota, watch how staff interact with residents in communal areas during your visit, and ask the manager directly how dementia care is delivered on a day-to-day basis. The questions in the checklist below will help you fill the gaps this report leaves open.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Cooper House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Cooper House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where structured days help residents settle into new routines
Dedicated residential home Support in Leicester
When families first consider residential care, the worry about whether their loved one will truly settle can feel overwhelming. Cooper House in Leicester seems to understand this anxiety, with several families describing how their initial fears gave way to relief as they watched relatives find their rhythm here. The home cares for adults across different age groups, including those under 65.
Who they care for
Cooper House supports people with dementia, mental health conditions, physical disabilities and sensory impairments. They care for both younger adults and those over 65.
For those considering dementia care, the structured activity programme and consistent routines may help residents feel more settled.
“If you're weighing up options for someone who needs that bit of extra support to find their feet, Cooper House might be worth exploring.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Cooper House scored 74 out of 100. Every domain was rated Good at the May 2025 inspection, but the published report text provided here contains very limited specific detail, so most scores reflect confirmed Good ratings rather than rich inspector observations or resident testimony.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families talk about finding their relatives content and engaged when they visit. The activity programme appears to play a big part in this — entertainment and structured activities help give shape to the days. People mention seeing residents who seem comfortable in their surroundings.
What inspectors have recorded
Most interactions between staff and residents come across as warm and friendly, with carers who seem approachable. However, one family did raise concerns about witnessing uncomfortable staff dynamics that affected their confidence in visiting. It's worth asking about staff supervision and team culture when you visit.
How it sits against good practice
If you're weighing up options for someone who needs that bit of extra support to find their feet, Cooper House might be worth exploring.
Worth a visit
Cooper House, on Pasley Road in Leicester, was rated Good across all five domains at its most recent inspection in May 2025, with the report published in August 2025. The home is registered to care for up to 32 people and has specialisms covering dementia, mental health conditions, physical disabilities, and sensory impairments. A registered manager, Mrs Shirley Ann Hearst, is named and in post, which is a positive governance indicator. The stable Good rating across every domain is a reassuring starting point for any family beginning their search. The main limitation of this report is that the published inspection text available here is brief and does not include specific inspector observations, resident testimony, or family quotes. That means the Good ratings cannot yet be backed by the kind of detail that would give you real confidence. Before making a decision, visit Cooper House in person: ask to see last week's actual staffing rota, watch how staff interact with residents in communal areas during your visit, and ask the manager directly how dementia care is delivered on a day-to-day basis. The questions in the checklist below will help you fill the gaps this report leaves open.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Cooper House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Cooper House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where structured days help residents settle into new routines
Dedicated residential home Support in Leicester
When families first consider residential care, the worry about whether their loved one will truly settle can feel overwhelming. Cooper House in Leicester seems to understand this anxiety, with several families describing how their initial fears gave way to relief as they watched relatives find their rhythm here. The home cares for adults across different age groups, including those under 65.
Who they care for
Cooper House supports people with dementia, mental health conditions, physical disabilities and sensory impairments. They care for both younger adults and those over 65.
For those considering dementia care, the structured activity programme and consistent routines may help residents feel more settled.
Management & ethos
Most interactions between staff and residents come across as warm and friendly, with carers who seem approachable. However, one family did raise concerns about witnessing uncomfortable staff dynamics that affected their confidence in visiting. It's worth asking about staff supervision and team culture when you visit.
The home & environment
The home maintains clean, tidy spaces throughout the building. While the physical environment isn't elaborate, families appreciate finding it well-kept whenever they visit.
“If you're weighing up options for someone who needs that bit of extra support to find their feet, Cooper House might be worth exploring.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
